Privacy Policy

Privacy Statement

  • This site is operated on behalf of Primark by Voucher Express. Voucher Express are responsible for processing any orders placed on this site. For the purposes of current data protection legislation, Primark are the Data Controller and Voucher Express are the Data Processor.
  • We take your privacy very seriously and will only use your personal information to provide the products and services you have requested from us.

  • Information we may collect about you

    We may collect the following information about you when you visit our Site:

  • Name, Company Name, Address, Email Address, Telephone Number, Personal Message (if any).
  • We may also collect information how the Service is accessed and used. This Usage Data may include information such as: your computer's IP address, browser type, browser version, pages visited, time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

  • Tracking & Cookies Data

    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. For more information see our cookie policy.

    How we use your Data

    We will use your Data:

  • For the purpose of fulfilling your order
  • To provide and maintain our Services
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

  • And where you have consented:

  • To provide you with information on offers and competitions

  • How long we will keep your Data

    We will only retain your Data in a form that identifies you for as long as necessary for each of the purposes outlined above.

    Our Legal Bases for processing your Data

    Your Data is processed by us:

  • To fulfil the contract to deliver the products and services you have selected.
  • For our legitimate interests in relation to the management, operation and enhancement of our website.
  • In the case of marketing and promotional material sent to you by email, on the basis of your consent.

  • Who we share your information with

    We disclose personal information to the following recipients:

  • Our service providers, these third parties have access to your Personal Data only to perform tasks on our behalf in relation to fulfilling your order and are obligated not to disclose or use it for any other purpose. They are: -
  • Global Payments, The Observatory, 7 - 11 Sir John Rogerson's Quay, Dublin 2, Ireland. For the purposes of processing card payments.
  • Mailjet, 13-13bis, rue de l’Aubrac – 75012 Paris, France. For the purpose of distributing email communications.
  • Experian, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ. For the purpose of performing fraud checks.
  • Creditsafe UK, Bryn House, Caerphilly Business Park, Van Road, Caerphilly, CF83 3GR. For the purpose of performing credit checks.

  • Public authorities or judicial authorities (where disclosure is required by law or is necessary so that we can enforce our legal rights, or so that third parties can enforce their legal rights, or so that public authorities can exercise their functions in the public interest).

  • Where we transfer personal information to

    We do not transfer your personal information, or store it, outside the European Economic Area (“EEA")

    How to access or amend your personal information

    Current legislation provides you with the following rights concerning your data.

    a. The right of withdrawal

    b. The right to be informed

    c. The right of access

    d. The right to rectification

    e. The right to erasure

    f. The right to restrict processing

    g. The right to data portability

    h. The right to object

    i. Rights in relation to automated processing

    If you wish to exercise these rights please use the contact details below. Depending on the legal bases for processing, all may not necessarily apply.

    Automated Processing

    We do not currently use automated decision making or processing systems in providing our products and services.

    Children’s Data

    This website is not intended to offer services to anyone under the age of 16. If we become aware that we have collected Personal Data from children without verification of parental consent, we will remove that information from our systems. If you are a parent or guardian and you are concerned that your Children have provided us with Personal Data, please contact us.

    Changes to our Privacy Policy

    This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

    How to contact us

    The contact details below are for queries related to data privacy and information processing only. For any other queries please email


    Post: DPO, Voucher Express, Metcalfe House, 23H Kirkgate, Ripon North Yorkshire, HG4 1PB